(also click on question categories above for the type of product(s) you are interested in)

Can I order online?
Is it safe ordering using this website? Is my credit card information safe?
Can I send my order by mail or fax?
Can I order by phone?
What credit cards do you accept?
Do you debit my chequeing account automatically?
Can you send me my order COD?
Who do I make the cheque out to?
Can you invoice me for my order?
Can you ship my order before receiving my payment cheque?
Will I receive an e-mail confirming my order?
I did not receive an e-mail receipt for my credit card authorization. How can I get one now?
How do I cheque on the status of my order?
What is your return policy if I'm not satisfied?
What if I still have questions?

Can I order online?

Anytime! And when you order online, you pay 10% less than ordering by mail or fax (the prices you see on our website already include this 10% discount). You should receive an e-mail confirming your order within 5 minutes of completing it.

Is it safe ordering using this website? Is my credit card information safe?

Yes! Once you go to pay for your order, you are taken to a secure server (you can verify this by looking for the "key" or "lock" symbols in your browser).

If you are still uncomfortable providing your credit card information online, simply choose the "pay by credit card by telephone" payment option and then phone us with the details and your order number.

Can I send my order by mail or fax?

Yes! If you do not already have an order form from your previous order with us, you can download or request the latest order form/price list by clicking here. If this is the first time you are ordering printed cheques or deposit slips for an account, include a voided sample when mailing or faxing your order form (click here for more details). Don't forget that when you order online, you pay 10% less than ordering by mail or fax (the prices you see on our website already include this 10% discount). Our toll-free 24 hour fax line is 888-852-4324. Our mailing address is 100 Garden Street, Gananoque, Ontario  K7G 1H9.

Can I order by phone?

Yes, although for accuracy we prefer that an order is placed online or sent in by mail or fax. If this is the first time you are ordering printed cheques or deposit slips for an account, you will still need to mail or fax a voided sample (click here for more details). Don't forget that when you order online, you pay 10% less than ordering by mail or fax (the prices you see on our website already include this 10% discount). To order by phone, call us at 888-3-CHEQUE (888-324-3783) between 9 AM and 5 PM eastern time, Monday to Friday.

What credit cards do you accept?

We accept Visa, MasterCard and American Express.

Do you debit my chequeing account automatically?

We are just introducing this convenient payment option for those ordering printed cheques. For now, if have ordered printed cheques, select the Pay By Cheque option and specify the cheque number we should use for the direct debit. Also indicate in the Comments section that you wish to pay via direct debit.

Note that due to a high level of fraud attempts, your order will not ship until the debit has cleared. 

Also note that unless you are ordering cheques and have indicated in the Comments section that you wish to debit your account, the Pay By Cheque option means that you will be mailing us a cheque (and your order will be held until the cheque is received).

Can you send me my order COD?

Unfortunately, we do not accept COD orders.

Who do I make the cheque out to?

If you are paying for your order by cheque, make it payable to ASAP Cheques, Forms & Supplies.

Can you invoice me for my order?

If you have a D&B number, provide it and we will review your file within 3 business days. Otherwise, we ask that your first 3 orders be prepaid after which we can invoice you for subsequent orders. Note that in order to keep our prices low, our terms are a strict Net 15.

Can you ship my order before receiving my payment cheque?

Unless you have been set up with credit terms, we must wait until your payment cheque has been received before shipping your order.

Will I receive an e-mail confirming my order?

If you place your order online, then you will receive an e-mail with order number confirming your order and providing instructions and notes within minutes of placing your order. Soon, this confirmation e-mail will also contain a copy of what you ordered.

I did not receive an e-mail receipt for my credit card authorization. How can I get one now?

Simply let us know by e-mail at info@asap-cheques.com or toll-free at 888-3-CHEQUE (888-324-3783). Please reference your order number. We can e-mail, fax or mail it to you.

How do I check on the status of my order?

If you provided an e-mail address on your order, you will receive an e-mail when your order ships detailing the shipment method, tracking number, etc. You can also e-mail us at sales@asap-cheques.com or call us toll-free at 888-3-CHEQUE (888-324-3783). Soon, you will be able to sign into your account on our website to checj order status as well.

What is your return policy if I'm not satisfied?

We have a 100% satisfaction guarantee on our products. If you have any problems, e-mail us at sales@asap-cheques.com or call us toll-free at 888-3-CHEQUE (888-324-3783). Note that our hours are Monday to Friday, 9 AM to 5 PM Eastern time.

What if I still have questions?

You can call us toll-free at 888-3-CHEQUE (888-324-3783) between 9 AM and 5 PM eastern time Monday to Friday, or e-mail us at info@asap-cheques.com. When leaving voice-mail or sending us e-mail, please include your name, phone number (even in e-mail which is often unreliable) and your question. The more specific the question, the better we can help (eg. instead of just "how much is shipping", let us know what items/quantities you are thinking of purchasing, what state you live in and if you have a preference for shipping speed).