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Bank quality cheques without draining your bank account.
Credit Unions & caisses populaires staff .. Click Here
What is your return policy if I'm not satisfied?
If you have any problems, e-mail us at [email protected] or call us toll-free at 888-3-CHEQUE (888-324-3783). Note that our hours are Monday to Thursday, 9 AM to 5 PM and Friday, 9 AM to 4 PM Eastern time.
Can I order online?
Anytime! And when you order online, you pay 10% less than ordering by mail or fax (the prices you see on our website already include this 10% discount). You should receive an e-mail confirming your order within 5 minutes of completing it.
Is it safe ordering using this website? Is my credit card information safe?
Yes! Once you go to pay for your order, you are taken to a secure server (you can verify this by looking for the "key" or "lock" symbols in your browser).
Can I send my order by mail or fax?
Yes! If you do not already have an order form from your previous order with us, you can download or request the latest order form/price list by clicking here. If this is the first time you are ordering printed cheques or deposit slips for an account, include a voided sample when mailing or faxing your order form (click here for more details). Don't forget that when you order online, you pay 10% less than ordering by mail or fax (the prices you see on our website already include this 10% discount). Our toll-free 24 hour fax line is 1-866-861-6586. Our mailing address is 100 Garden Street, Gananoque, Ontario K7G 1H9.
Can I order by phone?
Yes, although for accuracy we prefer that an order is placed online or sent in by mail or fax. If this is the first time you are ordering printed cheques or deposit slips for an account, you will still need to mail or fax a voided sample (click here for more details). Don't forget that when you order online, you pay 10% less than ordering by mail or fax (the prices you see on our website already include this 10% discount). To order by phone, call us at 888-3-CHEQUE (888-324-3783) between 9 AM and 8 PM eastern time, Monday to Friday.
What credit cards do you accept?
We accept Visa and MasterCard.
Do you direct debit my chequeing account automatically?
We can Direct Debit the account for which you are ordering cheques only if your printed order is a reorder and you have established a payment history with us.
Note that due to a high level of fraud attempts, first time orders will not be allowed to use Direct Debit payment option.
Can you send me my order COD?
Unfortunately, we do not accept COD orders.
Who do I make the cheque out to?
If you are paying for your order by cheque, make it payable to ASAP Cheques, Forms & Supplies.
Pay By Cheque option means that you will be mailing us the cheque. Your order will not be released to printing department until the cheque is received and processed in our office.
Can you invoice me for my order?
If you have a D&B number, provide it and we will review your file within 3 business days. Otherwise, we ask that your first 3 orders be prepaid after which we can invoice you for subsequent orders. Note that in order to keep our prices low, our terms are a strict Net 15.
Can you ship my order before receiving my payment cheque?
Unless you have been set up with credit terms, we must wait until your payment cheque has been received before shipping your order.
Will I receive an e-mail confirming my order?
If you place your order online, then you will receive an e-mail with order number confirming your order and providing instructions and notes within minutes of placing your order.
I did not receive an e-mail receipt for my credit card authorization. How can I get one now?
Simply let us know by e-mail at [email protected] or toll-free at 888-3-CHEQUE (888-324-3783). Please reference your order confirmation number. We can e-mail or fax it to you. We also include a copy of your invoice/receipt with every shipment.
How do I check on the status of my order?
If you provided an e-mail address on your order, you will receive an e-mail when your order ships detailing the shipment method, tracking number, etc. You can also login at www.asap-cheques.com, go to My Account and check on Order status.
What if I still have questions?
You can call us toll-free at 888-3-CHEQUE (888-324-3783) between 9 AM and 8 PM eastern time Monday to Friday, or e-mail us at [email protected]. When leaving voice-mail or sending us e-mail, please include your name, phone number (even in e-mail which is often unreliable) and your question. The more specific the question, the better we can help (eg. instead of just "how much is shipping", let us know what items/quantities you are thinking of purchasing, what province you live in and if you have a preference for shipping method). Also during normal business hours we have LiveChat operators available to answer any questions.
We pride ourselves on our superior product quality and attentive customer service.
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