What is your returns & refund policy if I'm not satisfied?
In the event of a printing error, cheque alignment or any other problem, all claims must be made within 30 days of receipt of the order. Claims made after this period will not be honored. Inspect your order carefully as soon as you receive it.
A $25 (business cheques) or a $10 (personal cheques) non-refundable processing fee will apply for all cheque orders canceled upon receipt of proof but prior to being sent to printing.
This fee can be applied as a credit to a future order if/when the order for same product/account is placed again. Just remind us of the previous order number so we can transfer the credit.
No returns on printed cheques. These are customized with your specific info and cannot be restocked for resale. Review your order carefully. Larger orders (1000 or higher) or if you are adding a custom logo for first time (any size order) you will automatically be sent a proof for approval prior to release to printing. Smaller orders will only receive an email proof when requested by the customer.
The customer is responsible for reviewing the order and/or all info being typed in comments/notes section, reviewing sample cheque info provided and verifying the accuracy of the information to be printed on the cheques, including the bank account number.
We will not be held responsible for incorrect information entered or submitted by the customer and/or any bank charges incurred due to inaccurate information.
The customer will be responsible for any additional reprinting fees however, if the error is the result of our data input error, the reprint will be free of charge.
We assume no responsibility for an undeliverable or returned to sender order due to an incorrect or incomplete address provided by the customer. A $15 address correction Fee will be charged to the customer and the order will be reshipped by standard shipping only. If you want the reshipment to be sent faster, you will be charged the ship costs + the $15 address correction fee.
“Off the shelf” orders such as blank cheque paper or envelopes must be returned in their original condition without marks or other damage at the customer’s expense. Once received, inspected and restocked, you will receive a refund for the product.
Shipping charges paid by the customer at the time of purchase will not be refunded unless there is a problem due to our error or due to damages received in transit. If your order arrives damaged, it should be refused as such and the carrier will return it to us.
Your refund will be made using the same method used for the original payment. (If a credit card was used, you must include the last four digits of your card number and the expiration date when requesting a refund.)
Before returning your merchandise, please notify one of our customer service representatives to request a Return Merchandise Authorization.