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Ever waited on hold for 3 hours to get a hold of someone? If you have ever waited even a few minutes, you know that is excruciating enough. Extremely long wait times and automated messages that play on like a broken record can drive you to the edge.
A 2011 report showed that, depending on the company, customers calling in could wait up to nearly 5 minutes to reach a human being a start resolving their issue. That means 5 minutes to get a person on the other end of the line and begin resolving the issue you called about in the first place.
One company even had wait times as long as 3 hours for a customer service representative to be reached! While these examples are extreme they highlight a prevalence and acceptance of poor customer service in our current day and age. Not to mention, these companies are in the business of telecommunication. You would think they would be hyper aware of issues such as this.
Customer service in all industries is vital and waiting for long periods on the phone is not always an option. When it comes to big banks, waiting on the line can be a nail biting experience depending on the nature of your call. Trying to resolve an order with cheques, see an issue corrected, or placing a rush order means every minute counts.
Lisa, an ASAP Chequechs client, had enough of the long wait times and poor customer service at her bank. Now a loyal ASAP customer, Lisa says, “I have been ordering from your company for several years now and I wouldn't order from anyone else, your prices and customer service are outstanding.” Lisa was tired of wasting time trying to reach customer service representatives.
You’re busy. You don’t have time to spend on hold, waiting to hear from someone who may or may not even be able to help you. Your time is precious. We get it. That’s why our customer service is personal, local, and quick, so you can get back to doing what you do best.